The world's most in-depth and scientific reviews of tech gear

Hoverzon XLS Review

While this board is relatively fun to ride, the abysmal customer support makes it a deal breaker for those concerned with the longevity of this product
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Price:   $460 List | $400 at Amazon
Pros:  Fun board, maneuverable, and comfortable to ride
Cons:  Terrible customer support, so-so battery life and limited all-terrain capabilities
Manufacturer:   Hoverzon
By Nick Miley, David Wise and Austin Palmer  ⋅  Jul 29, 2019
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52
OVERALL
SCORE


RANKED
#11 of 14
  • Fun Factor - 50% 7
  • Outdoor Capabilities - 20% 5
  • Support - 20% 1
  • Battery - 10% 5

Our Verdict

The Hoverzon XLS is a typical hoverboard in that it is primarily designed for use on a smooth, flat surface. While it ranks high in the fun factor metric, it registers in the middle of the pack when it comes to outdoor capabilities and battery life. The nail in the coffin that took this board out of the competition for any accolades was the abysmal customer service. These deficiencies are not mitigated by the relatively low price of this product. Accordingly, we recommend looking at the other options.


Compare to Similar Products

 
This Product
Hoverzon XLS
Awards  Editors' Choice Award Editors' Choice Award Top Pick Award  
Price $460 List
$399.99 at Amazon
$400 List
$379.00 at Amazon
$250 List
$249.99 at Amazon
$489 List
$389.00 at Amazon
$250 List
$247.99 at Amazon
Star Rating
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Pros Fun board, maneuverable, and comfortable to rideFast, stable, all-terrain crusherStable at Speed, Nimble, InexpensiveSmooth ride, all-terrain master, good customer servicePlayful, inexpensive, long run time
Cons Terrible customer support, so-so battery life and limited all-terrain capabilitiesLimited maneuverability, heavy, limited color optionsLimited range/ battery life, Performance limited on soft surfacesNon-adjustable steering column, heavy, only two color optionsPoor on rough roads and off-pavement, a little sluggish
Bottom Line While this board is relatively fun to ride, the abysmal customer support makes it a deal breaker for those concerned with the longevity of this productThis burly hoverboard is fleet, stable, great off-road and competitively priced.Fast, fun and affordable, this machine is a gas on smooth surfaces.Not to be mistaken for a toy, the Ninebot S packs power and longevity across all terrain typesA quality product for those looking to save some money
Overall Score Sort Icon
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Rating Categories Hoverzon XLS Swagtron T6 Swagtron T380 Segway Ninebot S Swagtron T1
Fun Factor (50%)
10
0
7
10
0
6
10
0
8
10
0
5
10
0
7
Outdoor Capabilities (20%)
10
0
5
10
0
8
10
0
4
10
0
7
10
0
4
Support (20%)
10
0
1
10
0
7
10
0
5
10
0
9
10
0
7
Battery (10%)
10
0
5
10
0
9
10
0
7
10
0
7
10
0
6
Specs Hoverzon XLS Swagtron T6 Swagtron T380 Segway Ninebot S Swagtron T1
Measured Runtime 82 min 120 min 50 min 95 min 87 min
Measured Weight 24.8 lbs 31.7 lbs 22.1 lbs 29.6 lbs 22.8 lbs
Measured Speed 8.8 mph 11.9 mph 8.6 mph 10.5 mph 8.7 mph
Measured Range 5 mi 12 mi 4 mi 11.3 mi 7.9 mi
Weight Limit 44 - 220 lbs 220 lbs 44 - 220 lbs 88 - 220 lbs 44 - 220 lbs
Bluetooth Yes; Music Yes; Music Yes; App & Music Yes; App No
Warranty 12 months limited 12 months limited 12 months limited Vehicle body: 12 months
Attachment parts: 6 months
Components subject to wear: 3 months
12 months limited
Color Options Black
Blue
White
Pink
Red
Yellow/Gold
Desert Camo
Matte Black
Pink Camo
White
Black
Pink
Blue
White
Black
White
Blue
Black
Dark Red
Pink
Exclusive Gold
Measured Charge Time 1 hour, 20 min 2 hours, 20 min 1 hour, 25 min 2 hours, 40 min 1 hour, 20 min

Our Analysis and Test Results

Following a strong performance in our fun factor testing, the XLS faltered throughout the outdoor capabilities and battery evaluations. Finally, Hoverzon completely failed to show up for the support analysis. Thus, this board landed in the back of the pack in the overall scoring.

The Hoverzon XLS.
The Hoverzon XLS.

Performance Comparison


All TechGearLab reviews are the product of our direct comparison analysis protocol. Accordingly, all the gizmos we review are subjected to the same tests so that we can make a point-by-point evaluation of each product's performance relative to its class. This type of review removes the guesswork that was inherent in the traditional consumer experience. Our hoverboard reviews are built upon four categories or metrics. The details of the categories mentioned above and how the Hoverzon XLS performed in each are explained below.

Fun Factor


Fun Factor is the only metric in which the XLS excels. It's a good thing that this metric accounts for 50% of the total score as it is the sole reason that this product didn't land at the bottom of the class overall. The fun factor tests are split up into four parts, with the heaviest weighting falling on a board's max speed and its performance in our built-to-purpose obstacle course.

The remaining submetrics are an evaluation of the accessories included with or available for aftermarket purchase and a measure of a board's weight.

The Hoverzon was tied for the runner-up position in our fun factor test
The Hoverzon was tied for the runner-up position in our fun factor test,

Our testers noted that during the obstacle course exercise the XLS was stable at speed and when performing in-place spins. However, it was also said that this stability faltered when the board was pushed to its limits. Moreover, the XLS showed its lack of motor power when performing rapid back and forth direction changes. However, the board did hit a maximum speed of nearly nine mph in our tests, which is above average for the class.

This model is available in six colors, and it has a carrying handle which is a bit of a rarity for these products. Weighing in at 24.8 pounds, the XLS is about average for the group. In addition, the board sports Bluetooth capabilities to play music but unfortunately did not fit any of the third-party accessories we researched.

Outdoor Capabilities


Many consumers will want to venture off flat, smooth surfaces with their hoverboards. To address these desires we evaluate how each board handles the demands of uneven surfaces and rugged terrain in our outdoor capabilities metric. In this series of tests we run the boards over cracks, bumps, and thresholds. We also traverse grass, dirt, and sand, and attempt to climb and descend a steep (14% grade) hill. The Hoverzon XLS delivered an average performance in this set of evaluations.

The Hoverzon did a surprsingly good job at handling dirt and sand  especially with its smaller wheel size.
The Hoverzon did a surprsingly good job at handling dirt and sand, especially with its smaller wheel size.

This model clears cracks and thresholds with little difficulty, even at slower speeds. This task is a challenging feat for boards like the XLS, which have smaller wheels and solid tires. This board felt equally as good when riding over packed dirt and short grass. However, XLS is decidedly limited when trying to traverse longer sections of shaggy grass.

Sections of shorter grass were no sweat at all  but deeper grass was a little more concerning.
Sections of shorter grass were no sweat at all, but deeper grass was a little more concerning.

The biggest complaint we had with this board was the result of its behavior during the steep hill evaluation. While the board made it up the hill fine, it suffers from what felt like a momentary loss of power that caused the motors to disengage unexpectedly. This phenomenon occurred multiple times throughout our hill tests, and it precipitated a few moments of terror before the wheels re-engaged.

This board went up all right  but was terrifying to ride down.
This board went up all right, but was terrifying to ride down.

Support


Support is an important metric for hoverboards as these products can easily be damaged and often require maintenance. Accordingly, we attempt to make contact with the manufacturers. If contact is made we evaluate the level of support we receive based on the resolution of our inquiries. Finally, we evaluate the relative durability of each board based on the damage it sustains during our tests. The XLS did not do well here.

The Hoverzon fared well in our testing. This was critical  as we couldn't contact the manufacturer at all for technical support  repair  or warranty claims.
The Hoverzon fared well in our testing. This was critical, as we couldn't contact the manufacturer at all for technical support, repair, or warranty claims.

The primary issue with Hoverzon was that we were never able to make contact with their customer support department. We made multiple attempts, but the listed phone number led us through a circular chain of automated message systems that reached neither voice mail nor human. Adding to the frustration is that there are no other means of reaching for support. We felt this negligence effectively voided their advertised one-year warranty, as what good is a warranty if you can't contact the company to make a claim? The only ray of sunshine in this otherwise dreary assessment is that the XLS sustained relatively little damage throughout our testing.

Battery


Batteries are a critical component of hoverboards because, unlike an electric scooter, hoverboards are unrideable without power. As such, we test for the max travel radius (range), run time, and their recharge time. The Hoverzon delivered a mediocre performance.

The Hoverzon only had an average range of 5 miles  earning it an average score for this metric.
The Hoverzon only had an average range of 5 miles, earning it an average score for this metric.

To assess range we ran each board on a flat, smooth track that provides ideal conditions for maximum efficiency. The XLS made it a total of five miles before throwing in the towel, which is about average for these machines. Evaluating run time differs in a significant way. Instead of providing ideal conditions, we wanted to know how long these boards would run when used in playful scenarios that would be more common to the average user. As such, we continuously ran these boards through our obstacle course. The XLS lasted for 1 hour, 22 minutes. Finally, we compared the manufacturer's claimed charge time with our tested charge time. Surprisingly, it only took 1 hour, and 20 minutes to charge — way better than the claimed 2-3 hours.

Value


Despite this board's competitive price, we would still refrain from considering it a value item. This judgment is not based on the board's average performance in the outdoor capabilities and battery evaluations. Although that plays a part. The lack of value we've assigned to this product is due to the manufacturer's complete absence of accountability in addressing problems with their product.

Conclusion


We would feel remiss in our obligation to provide accurate and useful information to our readers if we recommend this product. The lack of customer support is a red flag. Moreover, the tendency of this board to freewheel on steep hill descents is concerning. Accordingly, we must caution against this model and suggest that you check out one of our award winners instead.


Nick Miley, David Wise and Austin Palmer