The world's most in-depth and scientific reviews of tech gear

Hoverzon XLS Review

The abysmal customer support is a deal breaker for this board
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Price:   $460 List | $208 at Amazon
Pros:  Fun board, maneuverable, and comfortable to ride
Cons:  Terrible support, so-so battery life and off-road skills
Manufacturer:   Hoverzon
By David Wise and Austin Palmer  ⋅  Nov 23, 2016
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52
OVERALL
SCORE


RANKED
#10 of 13
  • Fun Factor - 50% 7
  • Outdoor Capabilities - 20% 5
  • Support - 20% 1
  • Battery - 10% 5

Our Verdict

The Hoverzon XLS is a typical hoverboard, but unfortunately fell a little short in our testing. While it was ranked as one of the most fun boards to ride on a flat course, it dropped to the middle of the pack when it came to outdoor capabilities and battery life. Topping that off was an absolutely abysmal performance in our support metric. All in all, these deficiencies coupled with a higher list price force us to recommend looking at a different model.


Compare to Similar Products

 
This Product
Hoverzon XLS
Awards  Editors' Choice Award Editors' Choice Award Top Pick Award Best Buy Award 
Price $460 List
$208.14 at Amazon
$400 List
$379.00 at Amazon
$350 List$550 List
$391.99 at Amazon
$250 List
$249.99 at Amazon
Star Rating
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Pros Fun board, maneuverable, and comfortable to rideFast, stable, great off-roadThe best of the best – fun, stable, and comfortableExceptional battery life, stable, does a fantastic job at handling varied terrainInexpensive, tons of fun, great range and battery life
Cons Terrible support, so-so battery life and off-road skillsNot as agile, less funNot great on rough roads, average battery lifeExpensive, harder to turn, not quite as funPoor on rough roads and off-pavement, a little sluggish
Bottom Line The abysmal customer support is a deal breaker for this boardThis burly hoverboard is fast, stable, and an excellent pick for those that want a top of the line performance model at a decent price.A great all-around board that is tons of fun to rideThe best board for the commuter, the Segway gets you where you need to goA quality board for those shopping on a budget
Overall Score Sort Icon
100
0
52
100
0
69
100
0
69
100
0
66
100
0
63
Rating Categories Hoverzon XLS Swagtron T6 Swagtron T3 Segway miniPro Swagtron T1
Fun Factor (50%)
10
0
7
10
0
6
10
0
8
10
0
5
10
0
7
Outdoor Capabilities (20%)
10
0
5
10
0
8
10
0
5
10
0
9
10
0
4
Support (20%)
10
0
1
10
0
7
10
0
7
10
0
7
10
0
7
Battery (10%)
10
0
5
10
0
9
10
0
5
10
0
9
10
0
6
Specs Hoverzon XLS Swagtron T6 Swagtron T3 Segway miniPro Swagtron T1
Measured Runtime 82 min 120 min 75 min 130 min 87 min
Measured Weight 24.8 lbs 31.7 lbs 24.4 lbs 30 lbs 22.8 lbs
Measured Speed 8.83 mph 11.9 mph 8.67 mph 10.36 mph 8.65 mph
Measured Range 5 mi. 12 mi. 5.3 mi. 12.8 mi. 7.9 mi.
Weight Limit 44 - 220 lbs 220 lbs. 44 - 220 lbs 220 lbs 44 - 220 lbs
Bluetooth Yes; Music Yes; Music Yes; Music Yes; App No
Warranty 1 year limited 1 year limited 1 year limited Limited 1 year limited
Color Options 6
Black
Blue
White
Pink
Red
Yellow/Gold
3
Desert Camo
Matte Black
Pink Camo
6
White
Blue
Black
Dark Red
Pink
Exclusive Gold
2
White
Black
6
White
Blue
Black
Dark Red
Pink
Exclusive Gold
Measured Charge Time 1 hour, 20 min. 2 hours, 20 min. 1 hour, 15 min. 3 hours 1 hour, 20 min.

Our Analysis and Test Results

After initially showing a strong performance, the Hoverzon fizzled out the more we tested it. Earning an overall score of 52 out of 100, this board ended up in the lower half of all the model we tested. This product is severely bogged down by the complete lack of support we found, as well as some troubling tendencies when faced with steep hills.

The Hoverzon XLS.
The Hoverzon XLS.

Performance Comparison


Fun Factor


This was the only metric that the Hoverzon really excelled in, earning a 7 out of 10. This made up the lion's share of the overall score, comprising 50 percent of it, but the Hoverzon's deficiencies in the other categories prevented it from winning any awards. The fun factor test was split up into parts, with the majority of the score coming from how fast the board was and how well it was rated by our testing panel when using it to complete our obstacle course track.

The Hoverzon was tied for the runner-up position in our fun factor test
The Hoverzon was tied for the runner-up position in our fun factor test,

Our testers noted that this board was stable at speed and at spinning, but that it was easy to get thrown off if pushed to the absolute max. This board also wasn't quite the best at doing rapid, back and forth direction changes, but it was still possible to do them. This board hit a maximum speed of 8.83 mph in our tests.

This model comes is available in six colors, and has a carrying handle built in. The Hoverzon was about average when it came to weight, clocking in at 24.8 pounds. In addition, this board also has Bluetooth capabilities to play music, but unfortunately did not fit any of the easily available, third-party accessories.

Outdoor Capabilities


Next, we looked at how each board fared when exposed to the great outdoors. To test this, we ran the boards over cracks, bumps, and thresholds, traversed grass, dirt, and sand, and tried to ascend and descend the steepest of hills. The Hoverzon did all right, earning a 5 out of 10.

The Hoverzon did a surprsingly good job at handling dirt and sand  especially with its smaller wheel size.
The Hoverzon did a surprsingly good job at handling dirt and sand, especially with its smaller wheel size.

This model did all right at clearing cracks and thresholds, even at slower speeds, performing exceptionally similar to the Swagtron T3. It felt about the same when riding over packed dirt and short grass, but definitely faltered a bit when trying to ride over longer, squishy grass.

Sections of shorter grass were no sweat at all  but deeper grass was a little more concerning.
Sections of shorter grass were no sweat at all, but deeper grass was a little more concerning.

The biggest complaint we had with this board was when descending a steep hill. While the board made it up the hill fine, it appears to have momentarily lost power or disengaged the motors, causing you to freewheel down the hill. This happened multiple times throughout our tests on steep hills, and never failed to cause a few moments of sheer terror before the wheels re-engaged. This should definitively exclude this model from your selection if you plan on riding anywhere with steep hills.

This board went up all right  but was terrifying to ride down.
This board went up all right, but was terrifying to ride down.

Support


Support is important, as these products can become damaged relatively easily, and can represent a significant investment. We looked at how easy it was to contact the company, the level of support we received based on our inquiries, and the relative durability of each board, based on the damage it sustained during our tests. This model did not do well here, earning the lowest score we give, a 1 out of 10.

The Hoverzon fared well in our testing. This was critical  as we couldn't contact the manufacturer at all for technical support  repair  or warranty claims.
The Hoverzon fared well in our testing. This was critical, as we couldn't contact the manufacturer at all for technical support, repair, or warranty claims.

We never successfully contacted this company, after multiple attempts. The listed support phone number led us through a circular chain of automated message systems, and there was no other contact info that we found. We felt this effectively negated their claimed one-year warranty, as what good is a warranty if you can't even contact the company to make a claim? The only upside was this model sustained relatively little damage throughout our testing process.

Battery


The last component of our score was comprised of the battery life test. The Hoverzon did average, earning a 5 out of 10.

The Hoverzon only had an average range of 5 miles  earning it an average score for this metric.
The Hoverzon only had an average range of 5 miles, earning it an average score for this metric.

This board lasted for 1 hour, 22 minutes in our runtime test. This took place in our obstacle course, where the board had to change directions, spin, carve, and drive at its max speed multiple times each lap. Next, we looked at how far you could actually travel on this product before you would be stranded. This board made it a total of five miles before throwing in the towel, about average for these products. Finally, we compared the manufacturer's claimed charge time with our tested charge time. Surprisingly, it only took 1 hour, and 20 minutes to charge — better than the claimed 2-3 hours.

Value


This board is by far not the best value out there. It scored poorly in our tests, and had a higher list price than some of the award winners in this category.

Conclusion


All in all, it is hard to recommend this product. The completely non-existent support is somewhat of a deal breaker, coupled with its downright terrifying tendency to fail on steep hills. We would caution against this model, and instead suggest you check out one of are other picks.


David Wise and Austin Palmer